Process
How a project actually runs.
Two sections. The four steps from brief to live, and the promises that keep us out of the freelancer pile.
01 · The 4 steps
From brief to live in weeks.
A typical engagement
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Brief.
A free 30-minute call to listen and ask sharp questions. We tell you honestly if we are the right fit. You get a written scope and a fixed price within 2 hours. No proposal templates, no slide decks, no chase.
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Build.
Direct access to the team building it. A staging URL updated daily. Two scheduled check-ins per week. WhatsApp for the small things. No account managers, no junior outsourcing, no surprises.
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Launch.
Pre-launch QA on real devices. Content migration and go-live in one window. Domain, SSL, hosting, analytics, schema all configured. A walkthrough call so your team owns the CMS, not us.
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Support.
One month of post-launch fixes included. A real person responds within 2 hours. We don't ship and disappear.
02 · What we promise
The promises that hold us accountable.
These are not marketing lines. They are the rules we run every engagement on. If we break one, you call us on it.
What we do
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Fixed price, written in the scope.
The number we send is the number you pay. Surprises only happen if you change the scope.
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A scope you can read in one sitting.
One page, plain English. No legal hedging, no buried clauses.
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2-hour response, every time.
WhatsApp, email, issue tickets. A real person reads it, a real person replies.
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Real handover, real training.
You own the code, the CMS, the hosting. We walk your team through every part.
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Direct access to the builders.
No agency middle-layer. The person you message is the person writing the code.
What we don't do
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12-page proposal documents.
A proposal is a sales tool. A scope is a working document. We send the second one.
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Quiet outsourcing to a junior we never told you about.
The team you meet is the team that builds. Names, faces, the lot.
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Sales calls that go nowhere.
If we cannot help, we tell you in the first call. We will not waste your week.
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Disappearing after launch.
After launch, the phone still works. We stay reachable when real users touch the system.
Ready for the first call? Bring a problem, not a spec. We will help you scope from there.